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Author Topic: Transcript: Verizon Doesn't Know How To Count
kitoboo
Deck the Malls


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Here's a transcript of the call between a Verizon cellphone customer and various Verizon reps who can't tell the difference between dollars and cents.
Transcript

-kitoboo

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tribrats
Markdown, the Herald Angels Sing


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I just found that and was posting but had to go check my kids. I can't believe I sat and listened to the whole thing!

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AnglsWeHvHrdOnHiRdr
Happy Xmas (Warranty Is Over)


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.99˘

does not equal

$0.99


I have considered demanding products advertised for the first price, but have overlooked it as "charming" in the past. Perhaps I will rethink that.

His "20,000 for a car" example was really good, I though.

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Elwood
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There are 3 kinds of people in the world, those who can't count and those who can't.

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justusfour
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Seriously, they must not require these people to have diplomas. That's basic math learned in junior high school. [Confused]

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annabohly
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Actully, To be hired for customer service at Verizon they do want you to have a degree. I wanted to apply but don't have said degree.

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Malruhn
The "Was on Sale" Song


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After reading the transcript, I think they all think that they all have 98.6 degrees... Fahrenheit...

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Tootsie Plunkette
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My husband works for a company that supplies Verizon Wireless customer service. I've sent him the link.

He does have a degree (two, actually), and is a whiz at math. I'll be interested to hear his opinion on this. He frequently rants about the inadequacy of our current educational system...

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--Tootsie

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LittleDuck
Happy Xmas (Warranty Is Over)


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quote:
Originally posted by annabohly:
Actully, To be hired for customer service at Verizon they do want you to have a degree. I wanted to apply but don't have said degree.

Maybe this is recent. My brother used to work for Verizon, in customer service (enventually as a supervisor) and did not have a degree. He actually left there a few years ago to go to college. The only thing he had to do was some kind of testing they made everyone do.

Little "I'm sure he knows the difference between dollars and cents, though" Duck

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Electrotiger
Deck the Malls


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This guy (same guy as in the OP transcript) has kept a very detailed blog about his experiences with Verizon and their decimal problems.

It's very funny, and very sad.

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Paulie Jay
O Little Down-Payment of Bethlehem


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I'm only surprised that he was able to keep so calm all the way through.

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snopes
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quote:
G: [big sigh] Okay, I think I have to do this again. Do you recognize that there's a difference between one dollar and one cent?

A: Definitely.

G: Do you recognize there's a difference between half a dollar and half a cent?

A: Definitely

G: Then, do you therefore recognize there's a difference between .002 dollars and .002 cents

A: No.

G: No?

A: I mean there's... there's no .002 dollars.


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Anyte
Jingle Bell Hock


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Wow. That's...impressively dumb and frustrating. It's not even really a math problem, more of a language problem, with the Verizon staff not understanding how monetary values are said. It boggles my mind.

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snopes
Return! Return! Return!


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I'd just send Verizon a check for .7179 dollars and let them try to figure it out.

- snopes

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AnglsWeHvHrdOnHiRdr
Happy Xmas (Warranty Is Over)


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quote:
Originally posted by AnglsWeHvHrdOnHiRdr:
.99˘

does not equal

$0.99


I have considered demanding products advertised for the first price, but have overlooked it as "charming" in the past. Perhaps I will rethink that.

His "20,000 for a car" example was really good, I though.

Sweet potatoes at the Kroger were advertised at .48˘/lb today. I should've insisted they sell them to me at that price.

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"When a stupid man is doing something he is ashamed of, he always declares that it is his duty."--George Bernard Shaw

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Singing in the Drizzle
Jingle Bell Hock


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I would not consider this a math problem so much as a writing problem. We do not use "cents" much when writing any more and most people screw it when they do. So they just remove the doller amount and add the cent symbol, forgeting the decemal point. Since they do not know any better they read it back the same way. So $0.02 becomes .02 cents, not relising the correct way to read it is 2/100th of a cent or 2/10,000th of a dollars ($0.0002).
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laura 2
The First USA Noel


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You know, I have terrible math anxiety - can't caluculate numbers in my head worth a NFBSK. But even *I* got what he was saying the first time he explained it.

I really LMAO at the poster at the bottom of the blog who shared the story of the woman who insited that there were 4 twenties in $100, just like there are 4 quarters in a dollar. [lol]

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