snopes.com Post new topic  New Poll  Post a reply
search | faq | forum home

  next oldest topic   next newest topic
» Hello snopes.com » SLC Central » Rantidote » Two Phrases that Destroyed American Culture (Page 2)

 - UBBFriend: Email this page to someone!   This topic comprises 5 pages: 1  2  3  4  5   
Author Topic: Two Phrases that Destroyed American Culture
AdmiralDinty
Markdown, the Herald Angels Sing


Icon 1 posted      Profile for AdmiralDinty   E-mail AdmiralDinty   Send new private message       Edit/Delete post   Reply with quote 
Well, seeing as how I've had every crappy service industry job there is: dry cleaner, bank teller, deli guy, and concierge, this blog entry struck an obvious chord.

Asshole customers have essentially worn down my ability to get angry to the point that I'm as meek as a lamb. When you've been berated so much for so long without the ability to tell the customer to "Go **** a duck," that part of you slowly dies. Luckily, I'm now so involved with school that I can't work a part-time job, so perhaps I'll grow my balls back.

I used to have customers who would get pissy even if there wasn't a good reason. For example, if I had disagreement with customer #1, this would embolden customer #2 to get involved.

--------------------
"I wanna bite the hand that feeds me. I wanna bite that hand so badly. I wanna make them wish they'd never seen me." - Elvis Costello

Posts: 2291 | From: The Banks of the Merrimack, MA | Registered: Jul 2004  |  IP: Logged | Report this post to a moderator
ladyknight
The First USA Noel


Icon 1 posted      Profile for ladyknight     Send new private message       Edit/Delete post   Reply with quote 
"The Customer is Always Right" mentality has caused quite a few people to unload on CSR's in my job. We work with 401k plans, so the customer is NOT always right, the IRS and the plan rules are always right.

One person, a guy, lost his cool during calls and told us, on a recorded line, that the only thing stopping him from killing us was the fact that we were in a different city, and that he was worse than any ten terrorists. We made a copy of the calls, and he's banned from ever calling in again.

I've also never understood why people are so much nicer to supervisors than they are to regular CSR's. Do they not think that CSR's tell the supervisors how people were acting? I've frequently sent calls to our supervisor queue, only to hear the rest of the call as the person is sweet and nice to the supervisor. It irritates me no end. Why can't I be treated that way?

As one of my co-workers says, "Really, I promise we don't throw darts at the wall full of 900,000 names and decide to make that one person's life miserable today. It just doesn't work that way."

--------------------
Triumphs cannot be given. They must be taken, and the worse the odds, and the fiercer the resistance, the greater the honor. -- A Civil Campaign, Lois McMaster Bujold

Posts: 638 | From: Minnesota | Registered: Jul 2005  |  IP: Logged | Report this post to a moderator
mraiford
I Saw Three Shipments


Icon 1 posted      Profile for mraiford   E-mail mraiford   Send new private message       Edit/Delete post   Reply with quote 
Just two things here:

1: The customer is mostly right. Sometimes. That means at least make an effort to give good service to the customer. After all without customers there is no business. That also means that sometimes, people are wrong. Don't assume the person you're dealing with is wrong about it, chances are they have a legitimate complaint. Instead of (and I'm pulling an example from here) berating the customer for being overly picky about mayo on a sandwich, Just remake the sandwich, even if they came back the second time. Its just that simple.

In regards to respect. EVERYONE should be respected. Respect need not be earned. If you respect someone, you don't treat them like dirt. Simple as that. That is not something anybody should have to earn. Admiration is an entirely different story, and that most assuredly needs to be earned. If people respect others, then we'd have much fewer problems. [Smile]

Posts: 91 | From: Dallas,TX | Registered: Oct 2005  |  IP: Logged | Report this post to a moderator
TwoGuyswithaHat
Happy Holly Days


Icon 1 posted      Profile for TwoGuyswithaHat   E-mail TwoGuyswithaHat   Send new private message       Edit/Delete post   Reply with quote 
The only time I have ever got annoyed with anyone working in retail is when they start asking for personal information and don't tell me what it is for.

The other day I purchased an item, and the cashier proceeded to start asking me for my name, address and phone number without once telling me what it was for. The annoyance kept building till I finally got curt and asked her what this was all for. Apparently it was for a 1 year product warranty. That would have been nice for you to tell me that before you started grilling me for information.

When a place is asking for a postal code or phone number specifically for marketing purposes, they get my standard response of either: X0A 0L0 or K1A 0A2. Although this time of year it is likely to be H0H 0H0.

--------------------
In politics, absurdity is not a handicap - Napoleon Bonaparte

Posts: 1801 | From: The Forest City, Ontario | Registered: Dec 2005  |  IP: Logged | Report this post to a moderator
Lainie
Ding Dong! Merrily on High Definition TV


Icon 1 posted      Profile for Lainie   E-mail Lainie   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by TwoGuyswithaHat:
When a place is asking for a postal code or phone number specifically for marketing purposes, they get my standard response of either: X0A 0L0 or K1A 0A2. Although this time of year it is likely to be H0H 0H0.

When I was living in WA state, I would give them my mom's ZIP code in NE Ohio. Now that I've moved back to Ohio, I give them my old ZIP code in WA. [Big Grin]

--------------------
How homophobic do you have to be to have penguin gaydar? - Lewis Black

Posts: 8322 | From: Columbus, OH | Registered: Aug 2005  |  IP: Logged | Report this post to a moderator
Sharpened Steel
I'm Dreaming of a White Sale


Icon 1 posted      Profile for Sharpened Steel   E-mail Sharpened Steel   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by mraiford:
Just two things here:

1: The customer is mostly right. Sometimes. That means at least make an effort to give good service to the customer. After all without customers there is no business. That also means that sometimes, people are wrong. Don't assume the person you're dealing with is wrong about it, chances are they have a legitimate complaint. Instead of (and I'm pulling an example from here) berating the customer for being overly picky about mayo on a sandwich, Just remake the sandwich, even if they came back the second time. Its just that simple.

Yes, there are cases where the customer has a legitimate complaint and is very respectful about that complaint. I don't think anybody has a problem with that because I'm sure we've all been on the customer end of that. But there are cases where the customer is very clearly wrong or where they are right but don't take into account that the worker is not always out to get them.

I ran into both these types when I worked for Six Flags. I was a ride attendant and I had several people get into an argument with me about wearing a seatbelt. I tried to be very polite about it, citing that it was for their safety and whatnot, but that never seemed to be enough. Meanwhile the cue was getting longer and longer. Finally I had to tell them that I would not allow the operator to send the boat off until they fastened their seatbelt.
When I was in training, sometimes I made mistakes about the rules. As soon as it was pointed out to me, by a customer or a co-worker, I would apologize and fix whatever I did. However, some customers would take this to mean that they could then continue to berate me for making the mistake in the first place and make snide comments to their group, loud enough for me to hear, questioning my intelligence.

I don't think anybody assumed that the customer was wrong, but it makes sense to prepare yourself for any customer to suddenly explode.

--------------------
Get used to his bad habits and decide whether you can put up with them...the rest of your life. 'Cause if you don't, then one day, you find yourself in the shed, sharpening the axe and idly wondering how thick the human skull really is.
-ChickyBee

Posts: 64 | From: Bristol, Rhode Island/Columbia, Maryland | Registered: Dec 2006  |  IP: Logged | Report this post to a moderator
TwoGuyswithaHat
Happy Holly Days


Icon 1 posted      Profile for TwoGuyswithaHat   E-mail TwoGuyswithaHat   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by Lainie:
When I was living in WA state, I would give them my mom's ZIP code in NE Ohio. Now that I've moved back to Ohio, I give them my old ZIP code in WA. [Big Grin]

What really irks me about asking for the postal code is that it is specific enough to identify which side of the street you live on (my neighbour across the road has a postal code 1 number off from mine). I will not help any company target market their business based on that information.

That's why I give them the postal code of the old town I lived in up in Nunavut (X0A OL0) or Parliament Hill (K1A 0A2)

--------------------
In politics, absurdity is not a handicap - Napoleon Bonaparte

Posts: 1801 | From: The Forest City, Ontario | Registered: Dec 2005  |  IP: Logged | Report this post to a moderator
Lainie
Ding Dong! Merrily on High Definition TV


Icon 1 posted      Profile for Lainie   E-mail Lainie   Send new private message       Edit/Delete post   Reply with quote 
US 5-digit ZIP codes aren't as specific as Canadian postal codes. The ZIP+4 code, OTOH, identifies a specific street address or post office box.

--------------------
How homophobic do you have to be to have penguin gaydar? - Lewis Black

Posts: 8322 | From: Columbus, OH | Registered: Aug 2005  |  IP: Logged | Report this post to a moderator
ladyknight
The First USA Noel


Icon 1 posted      Profile for ladyknight     Send new private message       Edit/Delete post   Reply with quote 
When I used to work for Bath and Body Works, we had to ask each customer for a phone number to sign them up for coupons and offers mailed to their address. Many, many people hated giving their number, but some, if you explained what it was for, would happily reverse themselves, and were willing to give the number out. I always thought it was rather creepy myself...we were asking for a phone number that we could use to look up someone's address so we could spam them. I never gave my phone number when I bought stuff there; still don't.

--------------------
Triumphs cannot be given. They must be taken, and the worse the odds, and the fiercer the resistance, the greater the honor. -- A Civil Campaign, Lois McMaster Bujold

Posts: 638 | From: Minnesota | Registered: Jul 2005  |  IP: Logged | Report this post to a moderator
Canuckistan
Ding Dong! Merrily on High Definition TV


Icon 607 posted      Profile for Canuckistan   E-mail Canuckistan   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by Lainie:
quote:
Originally posted by TwoGuyswithaHat:
When a place is asking for a postal code or phone number specifically for marketing purposes, they get my standard response of either: X0A 0L0 or K1A 0A2. Although this time of year it is likely to be H0H 0H0.

When I was living in WA state, I would give them my mom's ZIP code in NE Ohio. Now that I've moved back to Ohio, I give them my old ZIP code in WA. [Big Grin]
I give them either the postal code from my childhood home, or that of a previous employer.

The irony is that I now live three blocks away from said employer.

--------------------
People need to stop appropriating Jesus as their reason for behaving badly. It's so irritating. (Avril)

Posts: 8429 | From: New York run by the Swiss (Toronto) | Registered: Mar 2005  |  IP: Logged | Report this post to a moderator
Max_Renn
Jingle Bell Hock


Icon 1 posted      Profile for Max_Renn   Author's Homepage   E-mail Max_Renn   Send new private message       Edit/Delete post   Reply with quote 
As always, my old job at the video store is a source of an sample horror story.

We had a customer whom I actively loathed, largely because he smelled of ass. Literally, I could whiff him from the back as he was coming in. A co-worker told me that he was a cook and she was convinced that it was the smell of cooked potatoes that had permeated his clothing to such a degree. Still...dude, shower before heading back out on your errands.

Anyway, he was a frequent porn renter. Like, I mean, every day (and there's a second reason for my not seeking out his restaurant, I knew whtat the hands preparing my meal had been up to for seemingly hours every week). One time, he called up the store while it was quite busy and asked about a long list of titles. My co-worker (different one) helped him for a bit, but had a number of people lining up in front of her. He then demanded that she look up on the computer all the "Buttman" titles and read them to him over the phone so that he could figure out which ones he'd already seen. She apologized and said she didn't have time for that at the moment.

He exploded at her, screaming every insult in the book. THEN, he actually came by the store and continued his tirade, demanding she be fired, demanding to speak to the manager about "that (c-word)". She was quite rightfully frightened, and retreated to a back room until he'd gone.

And when the boss heard the story, can you guess what happened?

He looked up that customer's record and saw how much he rented, how much he spent at the store over the past few years, and decided to not ban the customer. The boss gave my co-worker a hundred bucks, said "Thanks for being so understanding about the situation." and left the situation as it was.

I try extra hard not to be the customer the clerks hate whenever I go into a store. It should be common sense, not to be a complete asshat, but having worked the other side of the counter I'm hyperalert to it.

Max "never working retail again as long as I can help it" Renn

--------------------
Sister Ann: DRIVE! DRIVE
Crow T. Robot: Look, I'm already driving, there's no inherent quantity of driving that I can increase! If you want me to go faster, you should say so.

Posts: 579 | From: Toronto, Canada | Registered: Apr 2006  |  IP: Logged | Report this post to a moderator
TwoGuyswithaHat
Happy Holly Days


Icon 1 posted      Profile for TwoGuyswithaHat   E-mail TwoGuyswithaHat   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by Lainie:
US 5-digit ZIP codes aren't as specific as Canadian postal codes. The ZIP+4 code, OTOH, identifies a specific street address or post office box.

Which do companies look for when asking for your ZIP code? My hotel asks only for the 5 digit zip code along with the address, but so far as I know that is just to verify the CC number.

Hm, I should really find out what we use the addresses for.

--------------------
In politics, absurdity is not a handicap - Napoleon Bonaparte

Posts: 1801 | From: The Forest City, Ontario | Registered: Dec 2005  |  IP: Logged | Report this post to a moderator
Gibbie
Angels Wii Have Heard on High


Icon 1 posted      Profile for Gibbie     Send new private message       Edit/Delete post   Reply with quote 
Generally stores are using your zip to find where their shoppers are coming from, so they can target that area for advertising. Also to get an idea of their shopping demographic. They may also use it to identify areas that could support a new location. I give up my zip code readily because there's nothing to identify me in it and I don't mind them knowing where I come from to shop.

Gibbie

eta: And if you're paying by credit card, keeping address information from them is moot, they've got it all on your mag strip. So if they want to find you, they can.

--------------------
If you're not part of the solution, you're part of the precipitate.

Posts: 3993 | From: Indiana | Registered: Feb 2000  |  IP: Logged | Report this post to a moderator
TwoGuyswithaHat
Happy Holly Days


Icon 1 posted      Profile for TwoGuyswithaHat   E-mail TwoGuyswithaHat   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by Gibbie:
Generally stores are using your zip to find where their shoppers are coming from, so they can target that area for advertising. Also to get an idea of their shopping demographic. They may also use it to identify areas that could support a new location. I give up my zip code readily because there's nothing to identify me in it and I don't mind them knowing where I come from to shop.

Gibbie

Oh yes, I know why companies want that information. I worded my question badly. I had intended to ask which zip code do retailers look for? The 5 digit or the 5+4 digit?

--------------------
In politics, absurdity is not a handicap - Napoleon Bonaparte

Posts: 1801 | From: The Forest City, Ontario | Registered: Dec 2005  |  IP: Logged | Report this post to a moderator
Spam & Cookies-mmm
Ding Dong! Merrily on High Definition TV


Icon 1 posted      Profile for Spam & Cookies-mmm   E-mail Spam & Cookies-mmm   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by Lainie:
quote:
Originally posted by Spam & Cookies-mmm:
This became my number one peeve a few years ago, when our high school's band director was removed for dating a student, and replaced with a guy who was fresh out of college. A lot of the kids and their parents were quite angry at the removal of the former director, and took it out on the new guy. I actually had a parent tell me this "you don't just get respect, you have to earn respect" line, and my head nearly exploded.

Damn redneck idiots.

So in your hometown, HS teachers earned respect by dating students? [Eek!]
Well, he did marry her after he knocked her up. I mean, geez, it's not like he left her to fend for herself, you know!

--------------------
Did you see the Announcement?
There's a new snopes message board!

Posts: 7767 | From: Paradise Ceded | Registered: Jul 2002  |  IP: Logged | Report this post to a moderator
ChelleGame
We Wish You a Merry Giftmas


Icon 1 posted      Profile for ChelleGame   E-mail ChelleGame   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by Christie:
A customer coming in through an open door is going to expect service. Telling her "sorry chuckles" and going on cleaning wasn't the right response. Apologies were in order and then a personal escort to the door.

Let's go back to my retail days. Holiday season. Store already open late, and employees who've worked 12 hours, and worked hard -- there is a line at the register, and every time someone tries to get to the door, 3 customers ask for something. People keep walking in. Is there a point where it's okay to say, "I'm really sorry, but the store was supposed to be closed a half an hour ago, and that's still an hour later than any other time of year." (This with the knowledge that it will take a loooooong time to balance the register and clean up the mess.)

For the record, the people who beg to come in as the store is closing, and claiming it will only take two minutes are the ones who'll browse for 20 minutes, want it gift-wrapped and wait until the last minutes to start filling out the check.

I've mentioned it before -- but once had an older man slide under a lowering gate. Like he was sliding into home plate. He probably would have sued if the gate had konked him, and I have to think he knew the meaning of a lowering, and no lights on.

The customer deserves great service but the employee deserves to get home within a reasonable time, and to be able to enjoy their special occasions -- especially their holidays. And it's plain ignorant to be inconsiderate to be a retail worker under the mistaken sentiment that the customer is beyond reproach.

--------------------
Michelle

Posts: 953 | From: Ely, Minnesota | Registered: Aug 2005  |  IP: Logged | Report this post to a moderator
The Ota Faction
Happy Holly Days


Icon 201 posted      Profile for The Ota Faction   Author's Homepage   E-mail The Ota Faction   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by quiltsbypam:
I don't see it that often, but I live it. I'm a customer service rep for a daily newspaper. (I've probably said this a zillion times -- apologies if I'm repeating myself.) You would not believe what some people expect on a daily basis. I'll do my best to keep my temper. But after I've apologised for the missing/wet/not-in-the-sacred-place delivery and offered a credit for that day, then for a week, then for two weeks, I'll just pass 'em on to a supervisor if that's not enough. And most of the time, that nasty, condescending, swearing asshat is just as sweet as can be for the supervisor. [flame]

Would tha be the Ithaca Journal? I keep asking the delivery person to orient it on my third step, headline up, on a north-south axis. Just this morning, i discovered that it was 4 degrees off my preferred orientation. Can I get my money back, because I couldn't solve the Jumble due to my traumatic experience? [Razz]

--------------------
"Tell me what you eat, and I will tell you what you are." - Anthelme Brillat-Savarin
"That lonely recluse who lives down the road is crying out. So is that pregnant teenager. And the prostitute. And the drunkard."
Join the Free State Project - I did!

Posts: 1516 | From: *sigh* Elmira, NY | Registered: Sep 2001  |  IP: Logged | Report this post to a moderator
TwoGuyswithaHat
Happy Holly Days


Icon 1 posted      Profile for TwoGuyswithaHat   E-mail TwoGuyswithaHat   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by The Ota Faction:
Would tha be the Ithaca Journal? I keep asking the delivery person to orient it on my third step, headline up, on a north-south axis. Just this morning, i discovered that it was 4 degrees off my preferred orientation. Can I get my money back, because I couldn't solve the Jumble due to my traumatic experience? [Razz]

I'm just happy when I can find my paper in the morning. The person that delivers it pulls up to the bottom of my drive way, lowers their window and chucks the paper at the house.

It's been known to end up under cars and under the porch and in the tree. Just this past month I found a paper that was two years old I hadn't read that my dad found somewhere outside my house.

--------------------
In politics, absurdity is not a handicap - Napoleon Bonaparte

Posts: 1801 | From: The Forest City, Ontario | Registered: Dec 2005  |  IP: Logged | Report this post to a moderator
quiltsbypam
Happy Holly Days


Icon 1 posted      Profile for quiltsbypam   E-mail quiltsbypam   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by The Ota Faction:
quote:
Originally posted by quiltsbypam:
I don't see it that often, but I live it. I'm a customer service rep for a daily newspaper. (I've probably said this a zillion times -- apologies if I'm repeating myself.) You would not believe what some people expect on a daily basis. I'll do my best to keep my temper. But after I've apologised for the missing/wet/not-in-the-sacred-place delivery and offered a credit for that day, then for a week, then for two weeks, I'll just pass 'em on to a supervisor if that's not enough. And most of the time, that nasty, condescending, swearing asshat is just as sweet as can be for the supervisor. [flame]

Would tha be the Ithaca Journal? I keep asking the delivery person to orient it on my third step, headline up, on a north-south axis. Just this morning, i discovered that it was 4 degrees off my preferred orientation. Can I get my money back, because I couldn't solve the Jumble due to my traumatic experience? [Razz]
No, the Post-Standard. And if you did call the Journal to complain, you can expect that the customer service rep has already heard that. I've heard some variations of that myself. [Wink]

The best one was the guy who called to stop his paper because when the delivery guy chucked it, the paper hit the door so hard and made such a noise that it literally frightened his parakeet to death. A friend of mine got that call. And the guy was serious.

--------------------
"No Biblical hell could ever be worse than the state of perpetual inconsequence." Beatrice in Dangerous Beauty

Posts: 1816 | From: Cayuga County, NY | Registered: Nov 2005  |  IP: Logged | Report this post to a moderator
Elkhound
It Came Upon a Midnight Clearance


Icon 1 posted      Profile for Elkhound         Edit/Delete post   Reply with quote 
quote:
Originally posted by Lainie:
quote:
Originally posted by Spam & Cookies-mmm:
This became my number one peeve a few years ago, when our high school's band director was removed for dating a student, and replaced with a guy who was fresh out of college. A lot of the kids and their parents were quite angry at the removal of the former director, and took it out on the new guy. I actually had a parent tell me this "you don't just get respect, you have to earn respect" line, and my head nearly exploded.

Damn redneck idiots.

So in your hometown, HS teachers earned respect by dating students? [Eek!]
I'd imagine that the old director had been there for a long time and there were people who were sure that 'that nice Mr.________' never would have done something if 'that hussey' hadn't 'lead him on.'

Back when I was a teacher I had a parent use the 'respect must be earned' line on me; I responded by detailing what I had to do to earn my three degrees and get a teaching license from the state. I said, "Going through all that is what earned me respect from the likes of you." Granted, it was a rather rude thing to say, but I never had any trouble from that parent again.

--------------------
"The bicycle is the most civilized conveyance known to man. Other forms of transport grow daily more nightmarish. Only the bicycle remains pure in heart."--Iris Murdoch

Posts: 3307 | From: Charleston, WV | Registered: Oct 2002  |  IP: Logged | Report this post to a moderator
MaxKaladin
The First USA Noel


Icon 1 posted      Profile for MaxKaladin   E-mail MaxKaladin   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by quiltsbypam:
You would not believe what some people expect on a daily basis. I'll do my best to keep my temper. But after I've apologised for the missing/wet/not-in-the-sacred-place delivery and {...}

Actually, my problem was always extra papers. The newspaper salespeople would sell me Sunday-only delivery then the delivery people would deliver every day. I didn't want every day. I wanted the Sunday paper for the TV listings and a few other things but that was it. The other papers were going unread and I didn't see any point in getting a bunch of papers I'd never read just so I could throw them away. When I'd call to complain, they'd act like I shouldn't be complaining because I was getting something more than I paid for and the extra deliveries would never stop. This was especially annoying over holidays when I'd go home to visit and have a week or two (or a month, back when I was in college) of papers piled up on my doorstep. I had that problem when I was at college and when I moved here to San Antonio.

Er, I guess the point of that is my problem was something that you normally wouldn't hear people complaining about...

Posts: 716 | From: San Antonio, TX | Registered: Jan 2006  |  IP: Logged | Report this post to a moderator
Jay Temple
It Came Upon a Midnight Clearance


Icon 1 posted      Profile for Jay Temple     Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by Elkhound:
Back when I was a teacher I had a parent use the 'respect must be earned' line on me; I responded by detailing what I had to do to earn my three degrees and get a teaching license from the state. I said, "Going through all that is what earned me respect from the likes of you." Granted, it was a rather rude thing to say, but I never had any trouble from that parent again.

I couldn't have pulled that off, because I couldn't have resisted the temptation to say something along the lines of, "Whereas, to become a parent, all you had to do was get lucky one night."

--------------------
"Well, it looks we're on our own ... again."--Rev. Lovejoy

Posts: 3572 | From: St. Louis, MO | Registered: Sep 2003  |  IP: Logged | Report this post to a moderator
chillas
Coventry Mall Carol


Icon 1 posted      Profile for chillas     Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by One-Horse Open Jay Temple:
I couldn't have resisted the temptation to say something along the lines of, "Whereas, to become a parent, all you had to do was get lucky one night."

I think I'd have gone with, "...all you had to do was be able to successfully operate your zipper."

--------------------
Come on, come on - spin a little tighter
Come on, come on - and the world's a little brighter


Posts: 5595 | From: Columbus, OH : The Soccer Capital of America | Registered: Sep 2002  |  IP: Logged | Report this post to a moderator
Jay Temple
It Came Upon a Midnight Clearance


Icon 1 posted      Profile for Jay Temple     Send new private message       Edit/Delete post   Reply with quote 
Elkhound didn't say whether it was a father or a mother, though.

--------------------
"Well, it looks we're on our own ... again."--Rev. Lovejoy

Posts: 3572 | From: St. Louis, MO | Registered: Sep 2003  |  IP: Logged | Report this post to a moderator
Hubert Cumberdale
We Wish You a Merry Giftmas


Icon 1 posted      Profile for Hubert Cumberdale   E-mail Hubert Cumberdale   Send new private message       Edit/Delete post   Reply with quote 
I never understood the whole kissing the customers ass thing. Sure, they're giving you their money but you're giving them a product or service in return. Both sides are getting something they want from the other, I see no need to treat customers like some places do. Basic respect should be enough. All I expect is to be treated decently by people. Of course, I'm the kind of guy who goes into a store knowing exactly what I want, where to find it, and how to pay for it. I rarely need assistance while shopping.
Posts: 835 | From: Massachusetts | Registered: Feb 2004  |  IP: Logged | Report this post to a moderator
Christie
The Bills of St. Mary's


Icon 1 posted      Profile for Christie     Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by ChelleGame:
quote:
Originally posted by Christie:
A customer coming in through an open door is going to expect service. Telling her "sorry chuckles" and going on cleaning wasn't the right response. Apologies were in order and then a personal escort to the door.

Let's go back to my retail days. Holiday season. Store already open late, and employees who've worked 12 hours, and worked hard -- there is a line at the register, and every time someone tries to get to the door, 3 customers ask for something. People keep walking in. Is there a point where it's okay to say, "I'm really sorry, but the store was supposed to be closed a half an hour ago, and that's still an hour later than any other time of year." (This with the knowledge that it will take a loooooong time to balance the register and clean up the mess.)

There are ways to lock a door and still allow customers already inside to leave. This was true of my retail days back in the late 70s, I am sure it is also true today. My comment was based, however, on a misunderstanding of the kind of bakery Nancy's friend worked in. Part of a larger store that closes while the rest of the store remains open is a different proposition. A stand alone store, especially a small one with one entrance/exit can be handled in such a way that a customer simply does not enter the store after hours.

--------------------
If you can keep your head when all about you are losing theirs, it's just possible you haven't grasped the situation. - Jean Kerr

Posts: 18428 | From: Ontario, Canada | Registered: Nov 2001  |  IP: Logged | Report this post to a moderator
quiltsbypam
Happy Holly Days


Icon 1 posted      Profile for quiltsbypam   E-mail quiltsbypam   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by MaxKaladin:
quote:
Originally posted by quiltsbypam:
You would not believe what some people expect on a daily basis. I'll do my best to keep my temper. But after I've apologised for the missing/wet/not-in-the-sacred-place delivery and {...}

Actually, my problem was always extra papers. The newspaper salespeople would sell me Sunday-only delivery then the delivery people would deliver every day. I didn't want every day. I wanted the Sunday paper for the TV listings and a few other things but that was it. The other papers were going unread and I didn't see any point in getting a bunch of papers I'd never read just so I could throw them away. When I'd call to complain, they'd act like I shouldn't be complaining because I was getting something more than I paid for and the extra deliveries would never stop. This was especially annoying over holidays when I'd go home to visit and have a week or two (or a month, back when I was in college) of papers piled up on my doorstep. I had that problem when I was at college and when I moved here to San Antonio.

Er, I guess the point of that is my problem was something that you normally wouldn't hear people complaining about...

Actually, we get this a lot, too. We do a lot of samples and people will call to say they don't like/want/need the paper. Sometimes they call to cancel the Sunday paper because it's too heavy and they can't pick it up or can't pick up the recycling bin when the excess papers are in it.

--------------------
"No Biblical hell could ever be worse than the state of perpetual inconsequence." Beatrice in Dangerous Beauty

Posts: 1816 | From: Cayuga County, NY | Registered: Nov 2005  |  IP: Logged | Report this post to a moderator
ChelleGame
We Wish You a Merry Giftmas


Icon 1 posted      Profile for ChelleGame   E-mail ChelleGame   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by Christie:
quote:
Originally posted by ChelleGame:
quote:
Originally posted by Christie:
A customer coming in through an open door is going to expect service. Telling her "sorry chuckles" and going on cleaning wasn't the right response. Apologies were in order and then a personal escort to the door.

Let's go back to my retail days. Holiday season. Store already open late, and employees who've worked 12 hours, and worked hard -- there is a line at the register, and every time someone tries to get to the door, 3 customers ask for something. People keep walking in. Is there a point where it's okay to say, "I'm really sorry, but the store was supposed to be closed a half an hour ago, and that's still an hour later than any other time of year." (This with the knowledge that it will take a loooooong time to balance the register and clean up the mess.)

There are ways to lock a door and still allow customers already inside to leave. This was true of my retail days back in the late 70s, I am sure it is also true today. My comment was based, however, on a misunderstanding of the kind of bakery Nancy's friend worked in. Part of a larger store that closes while the rest of the store remains open is a different proposition. A stand alone store, especially a small one with one entrance/exit can be handled in such a way that a customer simply does not enter the store after hours.
Yes, the store could be locked -- if the employee was able to get to the door -- then they would only have to live with people on the other side of the door calling them a NFBSK because there were other people in the store, and what would it matter if we allowed more people in. Should have just told them to buck up -- they could always get us reprimanded for having an expectation of getting off at some time approaching the shift we agreed to work.

What about the person who walks in right a minute before close and stays for a half an hour? I couldn't run the programs to balance the register, or get the money out of the safe for deposit until the last customer had left...and since that last customer had no place special to be... Anyhow, they came in during business hours so maybe we all should have just pitched a tent. [Smile]

--------------------
Michelle

Posts: 953 | From: Ely, Minnesota | Registered: Aug 2005  |  IP: Logged | Report this post to a moderator
MaxKaladin
The First USA Noel


Icon 1 posted      Profile for MaxKaladin   E-mail MaxKaladin   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by quiltsbypam:
Actually, we get this a lot, too. We do a lot of samples and people will call to say they don't like/want/need the paper. Sometimes they call to cancel the Sunday paper because it's too heavy and they can't pick it up or can't pick up the recycling bin when the excess papers are in it.

What always surprised me was the inability to actually honor the request. Perhaps I should have ordered the daily paper. My father always signed up for daily papers and was always complaining about missing papers. Perhaps it's a reverse psychology thing with the papers around here....
Posts: 716 | From: San Antonio, TX | Registered: Jan 2006  |  IP: Logged | Report this post to a moderator
quiltsbypam
Happy Holly Days


Icon 1 posted      Profile for quiltsbypam   E-mail quiltsbypam   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by MaxKaladin:
What always surprised me was the inability to actually honor the request. Perhaps I should have ordered the daily paper. My father always signed up for daily papers and was always complaining about missing papers. Perhaps it's a reverse psychology thing with the papers around here.... [/QB]

Yeah, that happens, I'm afraid. Often, customers will be very upset (rightly so) and will preface their rant with "I know this isn't you personally" and then go off. I can deal with that.

Although a couple of days ago, a customer asked me if I personally would deliver the missed paper. Ummmm, no.

--------------------
"No Biblical hell could ever be worse than the state of perpetual inconsequence." Beatrice in Dangerous Beauty

Posts: 1816 | From: Cayuga County, NY | Registered: Nov 2005  |  IP: Logged | Report this post to a moderator
MaxKaladin
The First USA Noel


Icon 1 posted      Profile for MaxKaladin   E-mail MaxKaladin   Send new private message       Edit/Delete post   Reply with quote 
When I worked for Radio Shack in the early 90s, we were asked to gather a lot of demographic information and our success at doing so was tracked as a measure of our performance. We could get in trouble for not collecting enough. It was tracked by phone number and I know some clerks would try random phone numbers on the computer when someone refused to give their phone number and personal information. They were looking for one that had already been entered in the system with personal information. Some of them had numbers memorized. They rang up the sale as if that person were the one in the store buying things because we didn't get penalized for repeat customers who were already in the system. I never did it, but I know it went on.

We got tracked on a lot of stuff and there were some silly ways around it. Did you ever have them push the "battery club" on you? There was a reason. We were tracked on number of items per ticket. Batterys given as part of the battery club were rung up as $0.00 for inventory purposes. Thus, they counted as an item on the ticket. That made it a no-brainer to push the battery club to get your items per ticket up. The goal was 2 items per ticket, so pushing the battery club on someone who bought only one item made the ticket "neutral" instead of a liability for that performance measure.

Posts: 716 | From: San Antonio, TX | Registered: Jan 2006  |  IP: Logged | Report this post to a moderator
MaxKaladin
The First USA Noel


Icon 1 posted      Profile for MaxKaladin   E-mail MaxKaladin   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by quiltsbypam:
Yeah, that happens, I'm afraid. Often, customers will be very upset (rightly so) and will preface their rant with "I know this isn't you personally" and then go off. I can deal with that.

I do tend to get testy with newspaper salespeople (not the customer service department). They always come around, knock on my door and try to sell me the paper. I tell them I'm not interested. They ask me why. I tell them I don't want the pile. They tell me I can get Sunday only. I tell them I've had too many problems with that in the past. They tell me they're different. I get testy and tell them that no, they're not. I tell them that every paper I tried for the first ten years I was on my own had that problem and that it always happened no matter how many times they replaced the delivery people. Then I tell them that one of the papers I had problems with was the very one they're insisting is "different". Then they usually get the hint and go try to sell papers to someone else and let me get back to what I was doing.
Posts: 716 | From: San Antonio, TX | Registered: Jan 2006  |  IP: Logged | Report this post to a moderator
Lainie
Ding Dong! Merrily on High Definition TV


Icon 1 posted      Profile for Lainie   E-mail Lainie   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by Hubert Cumberdale:
I never understood the whole kissing the customers ass thing. Sure, they're giving you their money but you're giving them a product or service in return.

Customers are also choosing to purchase the product or service from you, rather than from a competitor. That's why customers are catered to, and within reason, I have no problem with that. I agree, however, that some companies take the idea way too far.

--------------------
How homophobic do you have to be to have penguin gaydar? - Lewis Black

Posts: 8322 | From: Columbus, OH | Registered: Aug 2005  |  IP: Logged | Report this post to a moderator
Mad Jay
Let There Be PCs on Earth


Icon 1 posted      Profile for Mad Jay     Send new private message       Edit/Delete post   Reply with quote 
Regarding the "Customer is Always Right", we have this saying in Software Engineering circles that "We have to fulfill the Customer's Needs not his Wants". The Customers know what they want, but what they want is not what will solve their problem. The primary task of any software development company is to study the Want so that we have a better understanding of the Need behind the Want. The Customer is always right about her Wants but frequently wrong about his Needs

--------------------
Nico Sasha
In between my father's fields;And the citadels of the rule; Lies a no-man's land which I must cross; To find my stolen jewel.

Posts: 4912 | From: VA | Registered: Jul 2003  |  IP: Logged | Report this post to a moderator
ChelleGame
We Wish You a Merry Giftmas


Icon 1 posted      Profile for ChelleGame   E-mail ChelleGame   Send new private message       Edit/Delete post   Reply with quote 
quote:
Originally posted by quiltsbypam:
quote:
Originally posted by MaxKaladin:
What always surprised me was the inability to actually honor the request. Perhaps I should have ordered the daily paper. My father always signed up for daily papers and was always complaining about missing papers. Perhaps it's a reverse psychology thing with the papers around here....

Yeah, that happens, I'm afraid. Often, customers will be very upset (rightly so) and will preface their rant with "I know this isn't you personally" and then go off. I can deal with that. [/QB]
Yeah, 'cept once in a while it was pretty much them prefacing their rant with that, in the same way some people preface racist remarks by saying they aren't racist. (It's not your fault, but I'm going to yell at you -- spittle flying -- for the next 5 minutes, until it might as well have been your fault.) [Smile]

--------------------
Michelle

Posts: 953 | From: Ely, Minnesota | Registered: Aug 2005  |  IP: Logged | Report this post to a moderator
  This topic comprises 5 pages: 1  2  3  4  5   

Quick Reply
Message:

HTML is enabled.
UBB Code™ is enabled.

Instant Graemlins
   


Post new topic  New Poll  Post a reply Close topic   Feature Topic   Move Topic   Delete topic next oldest topic   next newest topic
 - Printer-friendly view of this topic
Hop To:


Urban Legends Reference Pages

Powered by Infopop Corporation
UBB.classic™ 6.7.2