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Author Topic: Head of company makes snaafu in an email to the employees
MIB
We Three Blings


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I got this gem in my e-mail.

Neal Patterson, head of the Cerner Corporation in Kansas City, which employs 3,100 people, and who sent out an Email to his 400 managers complaining that they, and their subordinates, were not working hard enough and that if he didn't start seeing the company parking lot nearly full at 7:30 and half full on weekends, he would fire them all. He further complained that workers were working less than 40 hours per week and were lazy.

When the note was posted on Yahoo for millions to see, including investors who naturally began wondering what was going on with Patterson's company, filled with lazy employees, the stock price dropped 22% in a single day. (Source: BBC)

MIB

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What it all comes down to is, dyslexics have more nuf.


Posts: 1090 | From: Area 51 | Registered: Feb 2000  |  IP: Logged | Report this post to a moderator
Paul Undead
The Red and the Green Stamps


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Granted, you should never put in an email something you wouldn't be okay sharing with the whole world, but the head of a company should have a reasonable expectation that his memos to his managers will remain secret. The CEO didn't blunder, one of his employees did.

Paul "somebody took my stapler" Unwin


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Pogue Ma-humbug
Happy Christmas (Malls are Open)


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quote:
Originally posted by 4077th M*I*B:
I got this gem in my e-mail.

Neal Patterson, head of the Cerner Corporation in Kansas City, which employs 3,100 people, and who sent out an Email to his 400 managers complaining that they, and their subordinates, were not working hard enough and that if he didn't start seeing the company parking lot nearly full at 7:30 and half full on weekends, he would fire them all. He further complained that workers were working less than 40 hours per week and were lazy.


Does this guy not know about wage-and-hour laws? You know, something that Congress passed in, oh, I think the 1930s?

Pogue "eight-hour day, five-day work week" Mahone

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Let's drink to the causes in your life:
Your family, your friends, the union, your wife.


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pinqy
Ding Dong! Merrily on High Definition TV


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Wage and hour laws don't apply to salaried employees, only wage-workers. So yes he can legally require his salaried workers to work more than 40 hours a week.

pinqy

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Don't Forget!
Winter Solstice Hanukkah Christmas Kwanzaa & Gurnenthar's Ascendance Are Coming!


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Pogue Ma-humbug
Happy Christmas (Malls are Open)


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quote:
Originally posted by pinqy:
Wage and hour laws don't apply to salaried employees, only wage-workers. So yes he can legally require his salaried workers to work more than 40 hours a week.

pinqy


But while he sent the letter to the 400 managers, he was complaining about all 3,100 employees. They can't all be exempt.

Pogue "at least, I hope not" Mahone

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Let's drink to the causes in your life:
Your family, your friends, the union, your wife.


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Dan the Zombie
The Red and the Green Stamps


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Well, actually, the email was claiming they worked less than 40 hours a week. Of course, the whole thing sounded like egomaniacal blustering to me.

--Dan "blustering egomaniacally" A.


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Kathy B
Angels Wii Have Heard on High


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Yes, it happened.
quote:

-----Original Message-----
From: Patterson,Neal
To: DL_ALL_MANAGERS;
Subject:MANAGEMENT DIRECTIVE: Week #10_01: Fix it or changes will be made
Importance: High

To the KC_based managers:

I have gone over the top. I have been making this point for over one year.

We are getting less than 40 hours of work from a large number of our KC-based EMPLOYEES. The parking lot is sparsely used at 8AM; likewise at 5PM. As managers -- you either do not know what your EMPLOYEES are doing; or YOU do not CARE. You have created expectations on the work effort which allowed this to happen inside Cerner, creating a very unhealthy environment. In either case, you have a problem and you will fix it or I will replace you.

NEVER in my career have I allowed a team which worked for me to think they had a 40 hour job. I have allowed YOU to create a culture which is permitting this. NO LONGER.

At the end of next week, I am plan to implement the following:
1. Closing of Associate Center to EMPLOYEES from 7:30AM to 6:30PM.
2. Implementing a hiring freeze for all KC based positions. It will require Cabinet approval to hire someone into a KC based team. I chair our Cabinet.
3. Implementing a time clock system, requiring EMPLOYEES to 'punch in' and 'punch out' to work. Any unapproved absences will be charged to the EMPLOYEES vacation.
4. We passed a Stock Purchase Program, allowing for the EMPLOYEE to purchase Cerner stock at a 15% discount, at Friday's BOD meeting. Hell will freeze over before this CEO implements ANOTHER EMPLOYEE benefit in this Culture.
5. Implement a 5% reduction of staff in KC.
6. I am tabling the promotions until I am convinced that the ones being promoted are the solution, not the problem. If you are the problem, pack you bags.

I think this parental type action SUCKS. However, what you are doing, as managers, with this company makes me SICK. It makes sick to have to write this directive.

I know I am painting with a broad brush and the majority of the KC based associates are hard working, committed to Cerner success and committed to transforming health care. I know the parking lot is not a great measurement for 'effort'. I know that 'results' is what counts, not 'effort'. But I am through with the debate.

We have a big vision. It will require a big effort. Too many in KC are not making the effort.

I want to hear from you. If you think I am wrong with any of this, please state your case. If you have some ideas on how to fix this problem, let me hear those. I am very curious how you think we got here. If you know team members who are the problem, let me know. Please include (copy) Kynda in all of your replies.

I STRONGLY suggest that you call some 7AM, 6PM and Saturday AM team meetings with the EMPLOYEES who work directly for you. Discuss this serious issue with your team. I suggest that you call your first meeting -- tonight. Something is going to change.

I am giving you two weeks to fix this. My measurement will be the parking lot: it should be substantially full at 7:30 AM and 6:30 PM. The pizza man should show up at 7:30 PM to feed the starving teams working late. The lot should be half full on Saturday mornings. We have a lot of work to do. If you do not have enough to keep your teams busy, let me know immediately.

Folks this is a management problem, not an EMPLOYEE problem. Congratulations, you are management. You have the responsibility for our EMPLOYEES. I will hold you accountable. You have allowed this to get to this state. You have two weeks. Tick, tock

Neal …..
Chairman & Chief Executive Officer
Cerner Corporation www.cerner.com
2800 Rockcreek Parkway; Kansas City, Missouri 64117
"We Make Health Care Smarter"


Email memo disasrers

quote:
Let us give thanks today that we are not the PR agency for the Cerner Corporation, the Kansas City-based "visionary leader in providing information management systems designed to improve healthcare" and one of the 100 best companies to work for, according to the forthcoming list in Fortune.

On March 13, Cerner CEO Neil L. Patterson issued a scathing memo via email to his 400-member management team, berating them for empty parking lots on Saturdays and other crimes against corporate slavery. Within a few days, the electronic document was posted on dozens of web sites, including the investor boards on Yahoo! On March 20, the stock tanked 22 percent, and Patterson apologized to his staff in a follow-up email (some people never learn) as well as an article in the Kansas City Star a few days later, but it wasn't enough. Cerner's stock finally cratered in early April after an article about the incident appeared on the front page of the business section of The New York Times.



In teh KC Star article, he clain\ms that everyone should have known he was exaggerating to make a point.

Kathy "tell, us what you really think, Neal" B.

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The plural of "anecdote" is not "data."


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christmas tree kitapper
It Came Upon a Midnight Clearance


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Am I the only one who thought: Has this man never heard of car-pooling, mass transit and/or walking/biking to work?

kitap

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"I have never in my life been more disappointed by a politician I voted for than I have been with George Bush. He is a total liberal."- overheard by me on the shuttle to the U of A game on Nov. 11th.


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