Last year, the customer-service center at Verizon Wireless began receiving suspicious calls from someone posing as a Verizon Wireless employee who was helping "voice-impaired" customers gain access to their cellphone records.
"He just got out of the hospital with throat surgery" and couldn't make the call himself, the caller told the customer-service representative in one instance, according to legal filings.
But the caller was apparently operating a "pretexting" scam, in effect calling under the pretext of being a representative of the customer
I work at T-Mobile and we where warned about the same thing. Luckily our policies and procedures prevent anyone posing as a supposed agent. Not going to say what we do for security reasons.
Posts: 10 | From: Frankford, Ontario | Registered: Sep 2006
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